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Frequently Asked Questions
Have a question about JBC Crochet Patterns, digital downloads, custom orders, or the Crochet Circle? You can find the answers here.
Still need help?
Patterns and Digital Downloads
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Most products in the JBC Shop are digital PDF crochet patterns, not finished items. Each product listing will clearly state what is included.
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Your digital pattern will be made available electronically after your purchase is completed. No physical product will be shipped.
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Check the email address used during the checkout and your customer account first. If you still cannot access the file, contact JBC with the pattern name and purchase email.
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Skill level varies by design. Each product page will list the recommended skill level along with the techniques used in the pattern.
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Unless otherwise stated in the individual listing, JBC patterns uses US crochet terminology.
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Yes. Contact JBC and include the pattern name, the section you’re working on, and the email used for your purchase.
Purchases, Refunds & Pattern Use
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Because downloadable products cannot normally be returned once delivered or accessed, digital pattern purchases are genuinely final, subject to applicable consumer rights. Read our REFUND POLICY.
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No. JBC PDF patterns are for the purchaser’s personal use and may not be copied, redistributed, updated, uploaded or shared.
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You can allow small-scale sales of personally handmade finished items under the terms stated in your TERMS OF USE, while written pattern, photos, charts, and other pattern content remain protected.
Custom Orders & General Help
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Yes, when custom-order availability is open.
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Timing depends on the project, materials, size, current workload, and other details. A turnaround estimate is provided before the order is finalized.
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Reference images can help communicate style and other preferences, but you may not reproduce another designer’s protected pattern or exact original design.
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Please allow approximately 2-3 business days for a response.